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Shop Evaluation Report
Shop Information
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Zip Code
Service_Date
Service Consultant Name
Phone Evaluation
Below are some questions to help us make our phone service better.
1. On your FIRST attempt, how many times did the phone ring before it was answered?
3 Rings or Less
4 to 6 Rings
Over 6 Rings
No Answer
2. Did the Service Consultant give the name of the service center?
No
Yes
3. Did the Service Consultant share with you their name?
No
Yes
4. Did Service Consultant Speak in a clear , friendly and concise manner?
No
Yes
5. Was the service consultant able to answer all your questions?
No
Yes
6. Did the service consultant either attempt to schedule an appointment or invite you to come to the service center?
No
Yes
Service Experience
Below are some questions that will help us make your service experience better.
7. Upon your arrival, were you able to easily find a place to park your car?
No
Yes
8. How long did it take until you were greeted or acknowledged once you entered the facility?
Under 1 Minute
1-2 Minutes
3-5 Minutes
Over 5 Minutes
Never
9. How long did you have to wait until a service consultant was able to assist you?
Under 1 Minute
1-2 Minutes
3-5 Minutes
Over 5 Minutes
10. Did the Service Consultant make you feel welcome?
No
Yes
If No, Please answer below.
The employee did not make eye contact
The employee was grumpy
The employee was distracted
The employee was rushed
The employee did not smile
The employee acted like they didn't care
Other
If other please explain here
11. Did the Service Consultant suggest additional needed services during your visit?
No
Yes
12. Did the service consultant clearly explain all the services ordered / recommended?
No
Yes
13. Did the Service Consultant treat you honestly and professionally?
No
Yes
4. Did the service consultant handle your write up in a timely and efficient manner?
No
Yes
If No, please explain below.
15. When/If you asked, did the Service Consultant provide an estimated time your service would take?
No
Yes
16. Was the actual service time reasonable?
No
Yes
17. Did the cashier / Service Consultant ring up your order in a timely and efficient manner for the correct amount?
No
Yes
If No, please explain below.
18. Was there an oil service sticker affixed to the windshield when your vehicle was returned to you?
No
Yes
CLEANLINESS & COMFORT
This section will help us keep our shop area clean and comfortable for you.
19. Was the retail and waiting area clean and free from debris and trash?
No
Yes
If No, please answer below.
20. Did the waiting area have adequate comfortable chairs / seats?
No
Yes
21. Where all the employees neat and professional in their appearance?
No
Yes
If No, please explain below.
24. Was your vehicle returned in clean condition and free of service materials?
No
Yes
If No, please explain below.
25. Based on today's visit, and your overall experience, would you recommend this service center to a friend or family member?
No
Yes
25. Based on today's visit, and your overall experience, would you recommend this service center to a friend or family member? If No, please explain below.
Please include any additional comments you may wish to provide.
YOUR INFORMATION
Please let us know who you are.
Name:
Address:
Label Text
City:
State:
Zip Code:
Telephone Number:
E-Mail Address:
Enter the code
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