Tells how you felt about our services.

Shop Evaluation ReportShop Information

Shop Address

City

State

Zip Code

Service_Date

Service Consultant Name

Phone EvaluationBelow are some questions to help us make our phone service better.

1. On your FIRST attempt, how many times did the phone ring before it was answered?

2. Did the Service Consultant give the name of the service center?

3. Did the Service Consultant share with you their name?

4. Did Service Consultant Speak in a clear , friendly and concise manner?

5. Was the service consultant able to answer all your questions?

6. Did the service consultant either attempt to schedule an appointment or invite you to come to the service center?

Service ExperienceBelow are some questions that will help us make your service experience better.

7. Upon your arrival, were you able to easily find a place to park your car?

8. How long did it take until you were greeted or acknowledged once you entered the facility?

9. How long did you have to wait until a service consultant was able to assist you?

10. Did the Service Consultant make you feel welcome?

If No, Please answer below.

If other please explain here

11. Did the Service Consultant suggest additional needed services during your visit?

12. Did the service consultant clearly explain all the services ordered / recommended?

13. Did the Service Consultant treat you honestly and professionally?

4. Did the service consultant handle your write up in a timely and efficient manner?

If No, please explain below.

15. When/If you asked, did the Service Consultant provide an estimated time your service would take?

16. Was the actual service time reasonable?

17. Did the cashier / Service Consultant ring up your order in a timely and efficient manner for the correct amount?

If No, please explain below.

18. Was there an oil service sticker affixed to the windshield when your vehicle was returned to you?

CLEANLINESS & COMFORTThis section will help us keep our shop area clean and comfortable for you.

19. Was the retail and waiting area clean and free from debris and trash?

If No, please answer below.

20. Did the waiting area have adequate comfortable chairs / seats?

21. Where all the employees neat and professional in their appearance?

If No, please explain below.

24. Was your vehicle returned in clean condition and free of service materials?

If No, please explain below.

25. Based on today's visit, and your overall experience, would you recommend this service center to a friend or family member?

25. Based on today's visit, and your overall experience, would you recommend this service center to a friend or family member? If No, please explain below.

Please include any additional comments you may wish to provide.

YOUR INFORMATIONPlease let us know who you are.

Name:

Address:

Label Text

City:

State:

Zip Code:

Telephone Number:

E-Mail Address:

Enter the code