| 1. On your FIRST attempt, how many times did the
phone ring before it was answered?
|
|
| 2. Did the Service Consultant give the name of the
service center?
|
|
| 3. Did the Service Consultant give the name of their
name?
|
|
| 4. Did Service Consultant Speak in a clear ,
friendly and concise manner?
|
|
| 5. Was the service consultant able to answer all
your questions?
|
|
| 6. Did the service consultant either attempt to
schedule an appointment or invite you to come to the service center?
|
|
7. Upon your arrival, were you able to easily find a place
to park your car?
|
8. How long did it take until you were greeted or
acknowledged
once you entered the facility?
|
9. How long did you have to wait until a service
consultant
was able to assist you?
|
10. Did the Service Consultant make you feel welcome?
If No, Please answer below.
|
11. Did the Service Consultant suggest additional
needed
services during your visit?
|
12. Did the service consultant clearly explain all
the services
ordered / recommended?
|
13. Did the Service Consultant treat you honestly
and professionally?
If No, Please answer below.
|
14. Did the service consultant handle your write up
in a
timely and efficient manner?
If No, please answer below.
|
15. When/If you asked, did the Service Consultant
provide an estimated time your service would take?
|
16. Was the actual service time reasonable?
|
17. Did the cashier / Service Consultant ring up
your order in a
timely and efficient manner for the correct amount?
If No, please answer below.
|
18. Was there an oil service sticker affixed to the
windshield
when your vehicle was returned to you?
|
19. Was the retail and waiting area clean and free
from debris and trash?
If No, please answer below.
|
20. Did the waiting area have adequate comfortable
chairs / seats?
|
21. Where all the employees neat and professional in
their appearance?
If No, please answer below.
|
22. Were the lot and grounds free from excessive
debris and trash?
|
23. Was the restroom clean and well stocked?
If No, please answer below.
|
24. Was your vehicle returned in clean condition and
free of
service materials?
If No, please answer below.
|
25. Based on today's visit, and your overall
experience, would you
recommend this service center to a friend or family member?
If No, please answer below.
|
